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Policies

What to Expect at Your First Treatment

During your first treatment, We ask you to arrive 5-10 min prior to your scheduled appointment to confirm the Covid-10 screening and review other information. This way you are given your full allotted time for treatment. Filling the health history form/Intake form correctly is very important as some conditions and medications need modification to the treatment. Next, we will go through your health history and concerns. We may do special orthopedic tests depending on concerns. Some tests may reproduce the pain you are feeling.

What to Expect After Your First Treatment

When getting off the table it’s always recommended to rise slowly sitting on the table first before getting off to allow the blood flow to adjust. You may feel dizzy or light-headed. Depending on the type of treatment, deeper work may cause some muscle soreness 24-48 hours after a massage.

**24 hours Cancellation Policy

We require at least 24 hours notice if you need to cancel or change an appointment. If less than 24 hours notice is given, you will be charged 50% of your appointment time. If you don’t show and don’t give us a call, you will be charged 100% of your missed appointment. Payment is expected in full at the time of treatment.

Why do we have this policy?

Keep in mind that this is how each therapists make their living, if you don’t come to your appointment or don’t give us enough time to fill your spot when you cancel your appointment, we/your therapist do not get paid. Keep in mind that we cannot charge your insurance for your missed appointment either.

Tardiness & Lost Session Time.

If you expect to be late for a scheduled session, please call us; 613.507.2639

We are a scent free clinic.

Privacy Policy (collapsible)
Privacy Policy
Kingston Institute of Neurofeedback
Written Statement of Policy

Privacy of personal information is an important principle to The Kingston Institute of Neurofeedback. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. This document describes our privacy policies.

What is personal information?

Personal information is information about identifiable individuals. Personal information includes information that relates to:

An individual’s personal characteristics (e.g., gender, age, home address or telephone number, family status);

Health (e.g., health history, health conditions, health services received by them);
Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).

Personal information is different from business information (e.g., an individual’s business address and telephone number). This is not protected by privacy legislation.

Who We Are?

The Kingston Institute of Neurofeedbacklocated in Kingston, Ontario that offers various mental health services, nutritional services and massage therapy services to the general public. We are staffed by Registered Psychologists, Dieticians, Psychotherapists, Social Workers, Massage Therapists and other practitioners, each operating in private practice.

WE COLLECT PERSONAL INFORMATION: PRIMARY PURPOSES